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ABOUT US SYTNER CARDIFF.

Here at Sytner Cardiff we have the expertise and knowledge to help in every possible way.

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Welcome to Sytner Cardiff

Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.

Meet the team

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Dean James

Head of Business

Alex Harris

New Car Sales Manager

Howard Lewis

Used Car Sales Manager

Rhodri Phillips

Service Manager

Mick Rose

Parts Manager

Paul Bennett

Corporate Sales Manager

Neil Jones

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I passed my kot which ok and a health check. But next day I had an engine light.

Service

Quality of workmanship is fine, support processes poor.

Service

As mentioned

Service

You keep calling me to tell me my car is ready to then find it hasn't been washed. But I only know because I'm now wise to ask before travelling down to collect my car. It's only ready once it's been cleaned.

Service

Sadly car has been in twice for same problem, and keeps reoccurring, booked in for a third time.

Service

Good communication and a swift diagnosis ensured that there were no delays or confusion.

Service

Fault was not resolved. I had the same problem a week after. When I went to collect the car expecting the problem being resolved, the fault happened again on car pick-up. Still being fixed.

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As I have stated above.

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Following a difficult first visit, this experience was completely different. Ann Harry took great care to ensure I was very satisfied with the Service. Her professional approach and involvement of Rhodri Phillips have restored my confidenc in Sytner.

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Kept up to date with how long and what was happening

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Faults unfortunately not solved.

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Quick efficient and friendly.

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Very pleased with the professionalism and willingness to help with issues i have had with my bmw .Thankyou to peter coggins and Tia smele for all your help above and beyond your job description.

Service

They got me a taxi to and from town as it was pouring with rain that day

Service

Not for the first time we found drops of oil on seat and side of centre consol. I rang to complain and was promised a call back as the lady concerned was with a customer.This did not materialise so I rang again the following day but again no call bac

Service

We had our M O T done .We went away for an hour or so and came back everything went smoothly .

Service

Everything catered for. Great reception staff. Taxi into town a real bonus and very welcome

Service

Pleasant staff

Service

I got half a mile down the road when emergency warning lights came on about oil pressure. Took straight back and the brand new oil filter installed on the day had cracked. How can this happen and where was the checking?

Service

I have dealt with Alison from Sytner every time my car goes in for a service. She provides an unbeatable, world class service. Always polite, professional and an expert in her field. I am also so impressed with the video produced by the mechanic.

Service

Connor was a very pleasant chap and as above I had a very good experience on the day, with minimum fuss and kept up to date throughout the day (car left with BMW for the day).

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Car ready on time and video of work done!

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Their standards and quality are high.

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Quick and efficient service. Advised it would take 90 minutes, and it did!

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Excellent customer service and the vehicle was serviced in the states timelines.

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Very helpful understanding my needs.

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Problems fully resolved, no issues.

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As it was first service didn't know what to expect but so helpful and kind staff impressive

Service

Cardiff service were excellent

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Quick turnaround, polite friendly service. Had issue with vehicle on pick up dealt with calmly, with courtesy and professionalism

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All went as expected. Courteous and efficient service.

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Happy with service and the way I was dealt with. Just took a little longer than I'd hoped.

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Love to feels a value customer and BMW Cardiff branch had delivered a great customer services.

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completely satisfied.

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The actual vehicle service was fine but customer contact very poor

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Alison couldn't have been more helpful or responsive.

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Friendly efficient staff and quick service.

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Friendly and quite well looked after but usually takes longer than advised

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The lady that dealt with us was very good. I had a doctor's appointment close to the service time and the lady arranged for my car to be ready for me to keep the appointment

Service

Very friendly service - had a call back with quote as promised by Connor beefier the works were carried out.

Service

Lack of communication from staff when waiting for the car to be returned to us

Service

Good to know that the work has been done by BMW

Service

Achieved goal of fixing DAB radio information display in a timely and effective manner

Service

Service was fine , a little pricey for a 1000 miles running in service. Didn't think the car was as clean as it could have been.

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Prompt service, kept informed and a pleasant experience.

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Very thoughtful and experienced service staff

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Great service from excellent staff

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Polite and professional attention. My only disappointment was regarding the washing of the car as the alloy wheels could have been cleaner.

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The main bookings team caused quite some confusion with my service. However, the front line staff were brilliant in sorting the issue out.

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Excellent and prompt service

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Everything was ok

Service

Connor Evans is fantastic. I would give Connor a 12 out of 10. Let me explain. Firstly his explanations, service, friendliness and professionalism were superb. He called when he said he would, kept me updated, followed up etc.

Service

Great team, nothing too much trouble. Very helpful and courteous!

Service

Clean of my car after service could have been slightly better

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no complaints.

Service

Alison was excellent, very professional and courteous.

Service

BMW warranty cover provided 'loopholes' on a component I felt should have been replaced FOC. Very different to my other vehicle (Porsche) whereby warranty is bumper to bumper. That said, both Alison Williams and Rhodri Phillips were superb.

Service

I have been taking my cars to Sytner ( and Rydale before them) for a very long time. Keeping the car for 2 weeks for a service is unacceptable. To return the car with paint power-washed off the car was disgraceful. Not to reset service lights sloppy.

Service

I was treated with the utmost courtesy and everything went very smoothly thanks to Sophie Gibson.

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Parts not in but clear reason why delay to fitting

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No problems at all.

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From booking in for service & comfort whilst waiting

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Ehd of warranty check, car was due back to me at 3pm, asked for MOT while in, told on arrival it would be 6pm. 3 hours for an MOT, couldn't leave it that long so didn't have MOT. Had no feedback when collecting car, just given keys.

Service

Have a good discription of work that was done with a video sent to me

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Did not have what i was told

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Amazing service , going that extra mile is always good , BMW give such a good service I've never had this kind of service from any other garage .... well done BMW I'm hoping to be a customer for life

Service

Problems finally resolved

Service

5 based on the service I received from your service advisor.

Service

Everyone really helpful and happy, nothing too much trouble, I'm always in a hurry and they really deliver!

Service

I'm waiting to hear about some corrosion on one of the alloys but haven't had a response yet

Service

Great service !

Service

I have been using BMW Cardiff for the last 15 years. During this time whenever a problem has arisen with one of my cars the garage has always identified and rectified the problem in a prompt and professional manner.

Service

Everything was completed as required within the timescale

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My car was served in a good time. Cleaned and hovered

Service

Anne Harry was excellent as usual, 10/10. Those at reception less so.

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Great customer service experience.

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Always dealt with professionally

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The Lady dealing with my service was very helpful, even arranging for a taxi to take my son and I into Cardiff so that we dosing have to wait in the dealership.

Service

Everything was attended to and fully explained by the delightful and very knowledgeable Danielle. 5+ stars.

Service

Had to pay £90 for the windscreen wash system to be cleaned, this is a recurring issue with BMW and should be solved !

Service

Alison was really helpful and got everything sorted on he car within the timeframe promised. I needed a hire car from Enterprise which Alison sorted at the last minute too.

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Quick and easy

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Friendly and proactive staff

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Good service from staff

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Kept within agreed timescale , no surprises Car was cleaned, immaculate

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Alison the service receptionist was very helpful, when I was waiting she kept me updated with how the mechanics were getting on with my car.

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Service staff was friendly and helpful

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Good other than the point above and below.

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Courteous and effective staff. I dealt with Anna and she was very helpful again.

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Really good customer service

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I only give this answer because of Ann Harry. She is excellent. The system at Sytner is not good. We do not want to deal with a call centre.

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Work was carried out on time, as required, and the video was excellent, really appreciated that.

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My appointed service agent [ Alison] dealt with the paperwork, quickly without fuss and confirmed the time I had been given, when making the booking would be met.

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.

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Used the fast lane 90 minute service, my rear bulb had blown and I agreed to a free car clean. I allocated and extra 45 minutes as they had to order a part for the bulb. 3 hours later I left only to come back 5 minutes later with a fault.

Service

Superb at the service desk. Highly commendable

Service

Conner was very professional

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I was very satisfied with the work carried out, but I did not appreciate being told there was a seal leak on my rear differential that would cost £90 to investigate. If you've already detected the leak, what's to investigate?!

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Well managed process

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Service always excellent.

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Did what you said you would, and when you said you would.

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Always great service.

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Customer service is always 1st Class

Service

I was satisfied with the service rep. I was not happy with the £90+VAT diagnostic charge which I feel was taking advantage. The issue with my vehicle was a damaged air spring which was easily identified on inspection (5mins visual). Not £90 worth!

Service

Once I had taken the car in and booked in at the service desk, as I was waiting, I was told to take a seat in the waiting area and make myself a drink which is something I have not experienced before. I was also kept up to date on their progress.

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Everything went as expected.

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Good service and car returned clean

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All problems resolved

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great care - car cleaned even when I did not ask for it to be cleaned!

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Just 0.2 off BMW Germany for not anticipating that a brand new front wheel drive BMW model after 5 years would lead to a demand for stocking parts such as Replacement Front Discs. BMW Sytner parts order from Germany in-place at 2 weeks horizon OK

Service

Excellent customer service. Really went the extra mile in helping me to find the right car, and all of my subsequent visits, including the recent service, have been quickly and professionally dealt with.

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Very efficient

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Needed to return for one item which was completed but didn't operate properly

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The staff know us and gives friendly service

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Everything was handled efficiently and fully explained.

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Courtesy car was very dirty

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Experience couldn't be better

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Car serviced on time with friendly service

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The work was completed in good time and the car returned in sparkling clean condition. However the service was not cheap.

Service

Paula Bennett went the 'extra mile' to ensure that we were informed and treated in the correct manner at all times. ' Star Employee' :)

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Good customer service

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Kept informed of work progress. Video of car inspection was a nice touch.

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Car was sorted in one day. Plus cleaned and polished too.

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After approx visiting the dealership for 10 years with various cars, I found the customer service on this occasion below what I have previously experienced. Which is a shame. I have always found it remarkably good in the past & hope it will be again.

Service

Very efficient and convenient

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Work was undertaken as promised.

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Personalised service from Connor. Taxi into town as it was raining paid for by BMW.

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I have always experienced long delays, failure to have parts in stock to undertake the planned work and poor communications.

Service

There was bird dropping on my car upon pickup

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They had a little problem with the part required to solve problem, but that was rectified the following day and the repair was carried out without delay.

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Very professional ,efficient all tested sorted and returned nice n shiny.

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Professional service offered.

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I was not happy that the camera system in my vehicle had been disconnected and not reconnected. This became apparent when a traffic incident occurred ahead of me on my way home and I found I was unable to review the footage.

Service

Friendly, efficient and on time.

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as soon as they got your money not interested in anything else

Service

Price quoted in morning was c. £100 less than paid. Presume this was because VAT was excluded?!?

Service

Slight hiccup with my appointment, but sorted very swiftly. I liked the video condition check report sent to me after my service and the subsequent sorting of a minor issue with door grommets by a technician in 5mns.

Service

The engineering part was fine and the car was returned nicely valeted The administration was less satisfactory in that it took me 40 minutes and 2 phone calls at 13.40 to find out when the car (which I had deposited at 07.30) would be ready

Service

Alex was very helpful, first class service

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Friendly helpful staff

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Service was completed on time and the service advisor was excellent.

Service

Great service, clear explanation, plan to go forward. Excellent follow-up.

Service

Jack Ward at the Cardiff showroom was friendly, informative and professional through the process of purchasing my brand new X3

Sales

Communication is always excellent and the customer service is so amazing. Everyone is so friendly and again Mark James has always been so professional and incredibly kind and helpful. Appointment times are always met.

Sales

Everything is so straightforward and everything has been thought of.

Sales

Polite, friendly, knowledgable salesmen and finance manager, willing to be patient and informative to make the right purchase.

Sales

Excellent service from Richard I have bought a few cars now and service 1st class.

Sales

Great team in Cardiff nothing was too much trouble

Sales

All members of staff for the BMW in Cardiff are all very professional very lovely very helpful I would definitely recommend

Sales

The Sales Executive - Edward Phillips - was pleasant and totally professional throughout the buying and delivery process. Not too pushy, answering our questions honestly. Upon collection every thing in place - apart from the rear floor mats !!

Sales

I was kept informed and car was delivered in the date as agreed.

Sales

Ed Phillips the salesperson bowled me over with his knowledge of the new car I was interested in, every question was answered in detail and nothing was rushed.

Sales

Every stage of the sale and delivery was done in a very professional but helpful manner

Sales

Was looked after from the first moment I entered the dealership to the final handover of the car

Sales

Very happy on handover

Sales

Everything happened according to plan

Sales

I was able to negotiate a fair price for the new vehicle

Sales

Mark and Alex in sales were superb and friendly and helpful throughout

Sales

My car was very well presented and I was always kept upto date on when the car would arrive at the dealership, also when I received the car jack ward made me feel at ease and was very thorough in presenting the car to me, can't thank him enough!

Sales

Richard Gardiner and Mark Larsen did a good job in the service they provided. I didn't feel undue pressure in buying the car. Detracting from a higher rating is the delay in collection of the car due to a fault identified. Cost me £60 on insurance.

Sales

Lovely salesman lovely atmosphere no delays

Sales

Helpful.

Sales

everything explained in great detail

Sales

They bent over backwards to ensure i could get the car prepared to my exact standards

Sales

Ed was very helpful ??

Sales

Salesperson, Ed was very helpful and patient whilst we decided the most appropriate car for us, and we were kept up to date continually with expected delivery date.

Sales

See comments above. Cannot compliment the sales person too highly

Sales

My car was purchased through motability and we purchased our car with Mark James who from the moment we met him nothing was too much trouble he kept in touch every step of the way. As i already said first class service and 100% pleased with car.

Sales

Friendly and helpful service from the sales and financial staff I dealt with

Sales

Ed was brilliant once again, my third car purchased from him and the team at Sytner

Sales

Excellent, very helpful and extremely knowledgeable. Our salesman Mr Ed Phillips of Sytner Cardiff was truly outstanding and nothing was too much trouble for him.

Sales

The coffee was great in the showroom, as was the chat

Sales

Just the overall customer care was great and couldn't do enough for me and that's a feeling I always get when I visit the center in Cardiff.

Sales

Able to answer all my questions Was knowledgeable about the vehicle I purchased

Sales

Edward was kept informed at each step of the process what was happening and all extras were provided to our satisfaction

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The car was ready for me when they said it would be. It was valeted to a very high standard. The handover went very smoothly.

Sales

First class service from Edward Phillips at Sytner Cardiff

Sales

Great overall experience

Sales

Every thing was done for me .

Sales

Was a good experience, i find they are the best dealer to engage with over new cars. Honest and straightforward discussions.

Sales

Jack was excellent , knew all about the vehicle & was very informative at all times. He was very professional , happy & friendly .. a credit to Sytner Cardiff.

Sales

Good responses to delays in delivering our first choice car.

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My requirements for my new car were understood and delivered on in a very stress free approach.

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Very happy with the service we received.

Sales

I my say Jack Ward was excellent in every way at Synter Cardiff

Sales

I got the exact car and specification I wanted.

Sales

Yes went out of their way to find the car with the speck we wanted within 2 days of us agreeing on which model. Test drove Sunday picked car up Tuesday!

Sales

They have done everything in their power to get me a new vehicle.

Sales

Dealt with Richard over phone and email, everything ready at handover. Very good

Sales

Same reason as above the whole place was so welcoming.

Sales

Long waiting time