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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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Achieved goal of fixing DAB radio information display in a timely and effective manner
Service was fine , a little pricey for a 1000 miles running in service. Didn't think the car was as clean as it could have been.
Prompt service, kept informed and a pleasant experience.
The main bookings team caused quite some confusion with my service. However, the front line staff were brilliant in sorting the issue out.
Very thoughtful and experienced service staff
Great service from excellent staff
Polite and professional attention. My only disappointment was regarding the washing of the car as the alloy wheels could have been cleaner.
Not good communication, still haven't received a debrief of work done on the car.
Excellent and prompt service
Everything was ok
Great team, nothing too much trouble. Very helpful and courteous!
Connor Evans is fantastic. I would give Connor a 12 out of 10. Let me explain. Firstly his explanations, service, friendliness and professionalism were superb. He called when he said he would, kept me updated, followed up etc.
Clean of my car after service could have been slightly better
Alison was excellent, very professional and courteous.
BMW warranty cover provided 'loopholes' on a component I felt should have been replaced FOC. Very different to my other vehicle (Porsche) whereby warranty is bumper to bumper. That said, both Alison Williams and Rhodri Phillips were superb.
I have been taking my cars to Sytner ( and Rydale before them) for a very long time. Keeping the car for 2 weeks for a service is unacceptable. To return the car with paint power-washed off the car was disgraceful. Not to reset service lights sloppy.
I was treated with the utmost courtesy and everything went very smoothly thanks to Sophie Gibson.
No problems at all.
Ehd of warranty check, car was due back to me at 3pm, asked for MOT while in, told on arrival it would be 6pm. 3 hours for an MOT, couldn't leave it that long so didn't have MOT. Had no feedback when collecting car, just given keys.
From booking in for service & comfort whilst waiting
Parts not in but clear reason why delay to fitting
Have a good discription of work that was done with a video sent to me
Problems finally resolved
Did not have what i was told
Amazing service , going that extra mile is always good , BMW give such a good service I've never had this kind of service from any other garage .... well done BMW I'm hoping to be a customer for life
5 based on the service I received from your service advisor.
Everyone really helpful and happy, nothing too much trouble, I'm always in a hurry and they really deliver!
I'm waiting to hear about some corrosion on one of the alloys but haven't had a response yet
Everything was completed as required within the timescale
Great service !
Always dealt with professionally
I have been using BMW Cardiff for the last 15 years. During this time whenever a problem has arisen with one of my cars the garage has always identified and rectified the problem in a prompt and professional manner.
Great customer service experience.
Anne Harry was excellent as usual, 10/10. Those at reception less so.
My car was served in a good time. Cleaned and hovered
Everything was attended to and fully explained by the delightful and very knowledgeable Danielle. 5+ stars.
The Lady dealing with my service was very helpful, even arranging for a taxi to take my son and I into Cardiff so that we dosing have to wait in the dealership.
Alison was really helpful and got everything sorted on he car within the timeframe promised. I needed a hire car from Enterprise which Alison sorted at the last minute too.
Quick and easy
Had to pay £90 for the windscreen wash system to be cleaned, this is a recurring issue with BMW and should be solved !
Good service from staff
Friendly and proactive staff
Kept within agreed timescale , no surprises Car was cleaned, immaculate
Alison the service receptionist was very helpful, when I was waiting she kept me updated with how the mechanics were getting on with my car.
Service staff was friendly and helpful
Good other than the point above and below.
Really good customer service
Courteous and effective staff. I dealt with Anna and she was very helpful again.
I only give this answer because of Ann Harry. She is excellent. The system at Sytner is not good. We do not want to deal with a call centre.
My appointed service agent [ Alison] dealt with the paperwork, quickly without fuss and confirmed the time I had been given, when making the booking would be met.
Work was carried out on time, as required, and the video was excellent, really appreciated that.
Used the fast lane 90 minute service, my rear bulb had blown and I agreed to a free car clean. I allocated and extra 45 minutes as they had to order a part for the bulb. 3 hours later I left only to come back 5 minutes later with a fault.
Superb at the service desk. Highly commendable
I was very satisfied with the work carried out, but I did not appreciate being told there was a seal leak on my rear differential that would cost £90 to investigate. If you've already detected the leak, what's to investigate?!
Well managed process
Conner was very professional
I was satisfied with the service rep. I was not happy with the £90+VAT diagnostic charge which I feel was taking advantage. The issue with my vehicle was a damaged air spring which was easily identified on inspection (5mins visual). Not £90 worth!
Customer service is always 1st Class
Always great service.
Did what you said you would, and when you said you would.
Service always excellent.
Once I had taken the car in and booked in at the service desk, as I was waiting, I was told to take a seat in the waiting area and make myself a drink which is something I have not experienced before. I was also kept up to date on their progress.
Everything went as expected.
Good service and car returned clean
great care - car cleaned even when I did not ask for it to be cleaned!
All problems resolved
Needed to return for one item which was completed but didn't operate properly
Excellent customer service. Really went the extra mile in helping me to find the right car, and all of my subsequent visits, including the recent service, have been quickly and professionally dealt with.
Just 0.2 off BMW Germany for not anticipating that a brand new front wheel drive BMW model after 5 years would lead to a demand for stocking parts such as Replacement Front Discs. BMW Sytner parts order from Germany in-place at 2 weeks horizon OK
The staff know us and gives friendly service
Everything was handled efficiently and fully explained.
Courtesy car was very dirty
Experience couldn't be better
Car serviced on time with friendly service
The work was completed in good time and the car returned in sparkling clean condition. However the service was not cheap.
Good customer service
Paula Bennett went the 'extra mile' to ensure that we were informed and treated in the correct manner at all times. ' Star Employee' :)
Car was sorted in one day. Plus cleaned and polished too.
Kept informed of work progress. Video of car inspection was a nice touch.
After approx visiting the dealership for 10 years with various cars, I found the customer service on this occasion below what I have previously experienced. Which is a shame. I have always found it remarkably good in the past & hope it will be again.
Very efficient and convenient
Personalised service from Connor. Taxi into town as it was raining paid for by BMW.
Work was undertaken as promised.
They had a little problem with the part required to solve problem, but that was rectified the following day and the repair was carried out without delay.
I have always experienced long delays, failure to have parts in stock to undertake the planned work and poor communications.
There was bird dropping on my car upon pickup
Professional service offered.
Very professional ,efficient all tested sorted and returned nice n shiny.
I was not happy that the camera system in my vehicle had been disconnected and not reconnected. This became apparent when a traffic incident occurred ahead of me on my way home and I found I was unable to review the footage.
as soon as they got your money not interested in anything else
Friendly, efficient and on time.
Alex was very helpful, first class service
The engineering part was fine and the car was returned nicely valeted The administration was less satisfactory in that it took me 40 minutes and 2 phone calls at 13.40 to find out when the car (which I had deposited at 07.30) would be ready
Price quoted in morning was c. £100 less than paid. Presume this was because VAT was excluded?!?
Slight hiccup with my appointment, but sorted very swiftly. I liked the video condition check report sent to me after my service and the subsequent sorting of a minor issue with door grommets by a technician in 5mns.
Service was completed on time and the service advisor was excellent.
Friendly helpful staff
Great service, clear explanation, plan to go forward. Excellent follow-up.
No issues, no delays and my car back straight away, so can't ask for anymore.
I was not informed that the car was needed for more than a day and no courtesy car was available. No update was given despite being told that it would be finished by Saturday I didn't get my car back until the following Friday. Shocking service.
Great dealing with Sytner Cardiff and especially Ian Bratcher who went out of his way for us. Always returns calls and emails and always able to help us out.
the last couple of services haven t been as thorough as before previously they would also send a video of the inspection of vehicle but this did not happen
Had the "while you wait" service, excellent communications and the duration of service was as promised. Car was well cleaned before return. Detailed post service report. Special mention to Ann Harry, who was friendly and professional.
Conor, the young man who handled my appointment was very proactive and ensured that I was kept informed on what was happening.
Ollie made the hassle of having my car recovered and the courtesy car coming to me a minimum hassle. Couldn't do enough!
All staff were nice but the computer wasn't reset after tyre check as it came up on dashboard the following day so I had to have it reset.
The service adviser I was dealing with was very understanding and helpful. Like I said above about the rest I would not recommend Bmw anymore.
A long standing fault has finally been resolved.( I hope )
Waited for my car to be done and felt very well looked after and comfortable
Car cleaning service was not as good as I would expect from a BMW dealership and nowhere near as good as my first service I had. Apart from that everything else was excellent.
Service took longer to complete then planned. Annoyed I had to chase and the. Wait until following day for completion. Not even as clean as would have expected on pick up
Waited over 3 hours for what was meant to be a 10min job, only to find out the job was not done properly in the first place. Now have to wait another 2 weeks before it can be amended. At no point was I offered many compensation, which is a big shame.
Sytner service is excellent, have always received first class attendance.
The service I had ended up costing almost £100 more than I was lead to believe and took 45 mins longer than posted.
My car was in for repairs and one of the staff was speeding as my blackbox detected the car doing 48mph in a 30mph Zone, after trying to solve the issue with insurance company Bmw were very slow to help me out and this kind of thing shouldn't happen
The last time I dealt with BMW the staff were extremely professional and nothing was too much for the member of staff I dealt with when my vehicle needed new brake pads. Disappointed when car needed mot as I was asked to pay in coffee/tv area.
I have booked in the braking fluid service and the service was very good. The person dealing with my case was very kind and professional.
Returned car cleaner than it arrived, polite staff, fixed issue
the lady who dealt with my service requirements was very helpful.
everything you said you would do , you did!!!!!!
After the job I had done the car is driving perfect
First class service provided . All on time , pleasure to deal with the staff there .
Ann Could not have been more helpful
its always a pleasure to deal with you
As above. Also, attention to detail and consideration of my needs.
Car was booked in. Took too long.
You wasted my time and money and promises have not been kept.
See above . The only down- side is that I now have to part with the money !!!
I booked my car in for the fast service, 1.5 hours. The car was accepted at 9.15 but it wasn't returned until 11.45. The car keys were on the desk waiting at 11.30 but the assistant was talking on the phone about going on holiday .
The matter I was concerned about, viz the engine cut out only working when the air conditioning is completely off, was not resolved despite this being the second attempt by BMW to do so. Apparently other X5's don't have this problem.
Always dealt with the same Cardiff dealership to for over twenty years even during change of dealer name
Again the service advisor was first class
All work completed in the timescale that suited my day are the positives. I would of course put completely satisfied if it were not for spotting the small print for daily mileage limit on the loan car 150miles does not suit all business needs!
Friendly and efficient
They did everything I asked and kept me informed at all stages. I even got a free water.
The service was excellent but have an ongoing concern of price for maintenance
Always have after sale service call from the company or emails ! Want to mention Imraan and Tia smele for giving great customer service
I was really short of time and Anne Harry went out of her way to help me. I was most grateful for the way that she dealt with the problem and got me back on the road within the time span.
Alex was very professional and helpful in obtaining a large parts discount - this was very much appreciated
I had two new rear tyres after experiencing a puncture. Fitted quickly and car valeted all while I waited.
As above plus Sophie and the team in Cardiff were most helpful and obliging.
Great professional and friendly staff
Ann was totally professional in the way she conducted herself in representing BMW.
Danielle looked after me from start to finish Top girl
The service representative ( Connor Evans ) was punctual, knowledgeable, courteous and kept us up to date with status of our vehicle.
Ann on the service desk was fantastic, this is how customer service should be - first class!
Polite and efficient staff. No delays.
The car was returned clean and tidy and everything was clearly explained what had been done to the car. Also all observations were clearly explained.
Always friendly and helpful service. Particularly from Danielle service advisor but also Richard gardener in sales
As above thanks to AnnMarie for sorting the courtesy car and Tia keeping me updated.
Very High cost for a tyre!
flexible in selecting the rights dates for the service and have a good knowledge of the car.
Their was a caring approach at the garage in stark contrast to the poor emergency assistance
Despite my car just being out of warranty the work to find and correct the fault was undertaken at no charge. Though initially I was advised that I may need to pay in full or partially for the work
Although booking in the service was nice and straight forward and it was very nice to have free drinks on site, the overhaul waiting experience was dreadful. I was told that it would take a maximum of 90 mins and it took 3 hours.
Danielle, my service representative was fantastic and looked after me every step of the way - only negative was that the issue wasn't resolved on the first visit and required further investigation.
For the above reasons
Vehicle was with BMW for most of the day even though it only required a software update to BMW connect . Vehicle was on site from 9am to 4pm which with morning traffic required a set off time of 8.15 . Not sure why this should have taken so long .
Job done and on time!!!!
Should have had a video. Have not received anything.
Will give Connor 5* but reception 1* as they did not inform him I was waiting, waited 20 mins despite telling them I was in a hurry, also sales dept calling me the day before trying to sell me a new car, where is their 'know your customer' car is new
Again helpful polite staff
Great service and communication
Work completed on time, no disruption to my schedule.
Initial attitude of Service Representative blamed me the customer for Sytners communication problems
read above. car collection facility unavailable. catalogue of misinformation and errors.no solution offered for sample paint other than try our body shop facility - manager to resolve hopefully? manager to ensure collection of car facility available
Service this was done in 1 1/2 hours I sat and waited with a cup of coffee and then a video was sent to me in my emails of the mechanic explaining what he had found during the service
Please see previous comments about poor personal treatment.
The Technician Graig Walsh spoke to me about the problem I was experiencing and resolved the matter. I have had the very annoying 'rattle' coming from the steering column but it was not resolved by someone else at a previous visit or at Sytner Newpor
On time, efficient and sensible pricing - all good ????
Excellent service plus videod personal report on my vehicle
Very good service
As answer to question 1 and I was met on time, contacted when the car was ready offered a coffee or tea and provided with a loan car. Only down side is this was fourth time the car has been in to sort a window rattle so I hope it won't happen again.
Staff went out if their way to help.
The staff make the company. You have some fantastic staff there
Lovely salesman lovely atmosphere no delays
everything explained in great detail
They bent over backwards to ensure i could get the car prepared to my exact standards
Salesperson, Ed was very helpful and patient whilst we decided the most appropriate car for us, and we were kept up to date continually with expected delivery date.
See comments above. Cannot compliment the sales person too highly
My car was purchased through motability and we purchased our car with Mark James who from the moment we met him nothing was too much trouble he kept in touch every step of the way. As i already said first class service and 100% pleased with car.
Ed was brilliant once again, my third car purchased from him and the team at Sytner
Friendly and helpful service from the sales and financial staff I dealt with
Excellent, very helpful and extremely knowledgeable. Our salesman Mr Ed Phillips of Sytner Cardiff was truly outstanding and nothing was too much trouble for him.
The coffee was great in the showroom, as was the chat
Just the overall customer care was great and couldn't do enough for me and that's a feeling I always get when I visit the center in Cardiff.
Able to answer all my questions Was knowledgeable about the vehicle I purchased
Edward was kept informed at each step of the process what was happening and all extras were provided to our satisfaction
The car was ready for me when they said it would be. It was valeted to a very high standard. The handover went very smoothly.
First class service from Edward Phillips at Sytner Cardiff
Great overall experience
Every thing was done for me .
Was a good experience, i find they are the best dealer to engage with over new cars. Honest and straightforward discussions.
Good responses to delays in delivering our first choice car.
Jack was excellent , knew all about the vehicle & was very informative at all times. He was very professional , happy & friendly .. a credit to Sytner Cardiff.
Very happy with the service we received.
My requirements for my new car were understood and delivered on in a very stress free approach.
I my say Jack Ward was excellent in every way at Synter Cardiff
I got the exact car and specification I wanted.
Yes went out of their way to find the car with the speck we wanted within 2 days of us agreeing on which model. Test drove Sunday picked car up Tuesday!
They have done everything in their power to get me a new vehicle.
Dealt with Richard over phone and email, everything ready at handover. Very good
Same reason as above the whole place was so welcoming.
Long waiting time
I've experienced nothing but prompt, courteous, friendly and helpful service from Richard Gardiner, who even came into work on his day off to complete handover - impressive! His knowledge of the X1, which we purchased, was first class.
Rich and Alex were fantastic, nothing is too much trouble.
The whole process was totally enjoyable. Everyone I dealt with was knowledgeable and honest. I am totally convinced by the quality not only of the car itself but of the quality of your customer service.
Sytner Cardiff had to be chased by me all the time, didn't reply to phone calls, didn't reply to messages or emails. Sytner have lost the personal touch it is all too automated and focussed on telling the customer how important positive feed back is!
Ed kept in touch throughout the process and made the whole thing stress free
I've owned 6 BMW's-I wish I'd kept the X8 for more than 7 months, but the battery kept failing. The BMW Chairman sent me a full purchase price REFUND-astounding!
There was an issue with the sat nav on the pickup day. The code from the usb stick wasn't being accepted by the vehicle. It took too much time to obtain a new code from bmw uk technical - over 1 week. Service could have supported Peter better.
Very well looked after
Edward the sales executive was always at hand when we visited and he had an unbelievable knownledge of all the available bmw cars
On time and as mentioned above excellent service while being kept up to date on all steps. Good communication.
Excellent service and communication. Ed talked me through the technology of the car before driving off