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Our Authorised BMW Centre showcases the latest new models including BMW M, BMWi and Alpina, plus a wide range of BMW Approved Used Cars. With highly trained technicians and a friendly, professional service, you can rely on us to maintain your BMW, keeping it in peak condition. Our team of over 150 staff have a combined BMW experience of over 1000 years and we are dedicated to delivering the highest standard of customer service and expertise. We are perfectly situated in the centre of Cardiff close to Cardiff Central train station and our showroom is open seven days a week.
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I was frustrated at first when I was told that they could find nothing wrong with the the car but my confidence in BMW was restored when they advised me to leave the car with them for further fault analysis and examination
My recent warranty repair was delayed for two days due to the requirement for authority from BMW. However all seems fine now. Incidentally had good service from Sytner Newport when I called in recently to fix a problem with re-connecting my phone.
Good. Found that when I ring the Cardiff telephone No that my call had been re-directed and confusing when speaking to several different Sytner staff. System seems to over complicate the Customer experience.
Booked for a service it was very quick
Quality of workmanship is fine, support processes poor.
I passed my kot which ok and a health check. But next day I had an engine light.
As I have stated above.
Good communication and a swift diagnosis ensured that there were no delays or confusion.
You keep calling me to tell me my car is ready to then find it hasn't been washed. But I only know because I'm now wise to ask before travelling down to collect my car. It's only ready once it's been cleaned.
Fault was not resolved. I had the same problem a week after. When I went to collect the car expecting the problem being resolved, the fault happened again on car pick-up. Still being fixed.
Sadly car has been in twice for same problem, and keeps reoccurring, booked in for a third time.
Following a difficult first visit, this experience was completely different. Ann Harry took great care to ensure I was very satisfied with the Service. Her professional approach and involvement of Rhodri Phillips have restored my confidenc in Sytner.
Danielle was great, just didn't expect to pay so much.
Kept up to date with how long and what was happening
Faults unfortunately not solved.
Quick efficient and friendly.
Very pleased with the professionalism and willingness to help with issues i have had with my bmw .Thankyou to peter coggins and Tia smele for all your help above and beyond your job description.
They got me a taxi to and from town as it was pouring with rain that day
Not for the first time we found drops of oil on seat and side of centre consol. I rang to complain and was promised a call back as the lady concerned was with a customer.This did not materialise so I rang again the following day but again no call bac
We had our M O T done .We went away for an hour or so and came back everything went smoothly .
Everything catered for. Great reception staff. Taxi into town a real bonus and very welcome
I got half a mile down the road when emergency warning lights came on about oil pressure. Took straight back and the brand new oil filter installed on the day had cracked. How can this happen and where was the checking?
I have dealt with Alison from Sytner every time my car goes in for a service. She provides an unbeatable, world class service. Always polite, professional and an expert in her field. I am also so impressed with the video produced by the mechanic.
Connor was a very pleasant chap and as above I had a very good experience on the day, with minimum fuss and kept up to date throughout the day (car left with BMW for the day).
Car ready on time and video of work done!
Their standards and quality are high.
Very helpful understanding my needs.
Quick and efficient service. Advised it would take 90 minutes, and it did!
Excellent customer service and the vehicle was serviced in the states timelines.
Quick turnaround, polite friendly service. Had issue with vehicle on pick up dealt with calmly, with courtesy and professionalism
Problems fully resolved, no issues.
As it was first service didn't know what to expect but so helpful and kind staff impressive
Cardiff service were excellent
All went as expected. Courteous and efficient service.
Happy with service and the way I was dealt with. Just took a little longer than I'd hoped.
Love to feels a value customer and BMW Cardiff branch had delivered a great customer services.
The actual vehicle service was fine but customer contact very poor
Alison couldn't have been more helpful or responsive.
Friendly and quite well looked after but usually takes longer than advised
Friendly efficient staff and quick service.
Very friendly service - had a call back with quote as promised by Connor beefier the works were carried out.
Lack of communication from staff when waiting for the car to be returned to us
The lady that dealt with us was very good. I had a doctor's appointment close to the service time and the lady arranged for my car to be ready for me to keep the appointment
Good to know that the work has been done by BMW
Achieved goal of fixing DAB radio information display in a timely and effective manner
Service was fine , a little pricey for a 1000 miles running in service. Didn't think the car was as clean as it could have been.
Prompt service, kept informed and a pleasant experience.
Polite and professional attention. My only disappointment was regarding the washing of the car as the alloy wheels could have been cleaner.
The main bookings team caused quite some confusion with my service. However, the front line staff were brilliant in sorting the issue out.
Very thoughtful and experienced service staff
Great service from excellent staff
Everything was ok
Excellent and prompt service
Clean of my car after service could have been slightly better
Connor Evans is fantastic. I would give Connor a 12 out of 10. Let me explain. Firstly his explanations, service, friendliness and professionalism were superb. He called when he said he would, kept me updated, followed up etc.
Great team, nothing too much trouble. Very helpful and courteous!
Alison was excellent, very professional and courteous.
BMW warranty cover provided 'loopholes' on a component I felt should have been replaced FOC. Very different to my other vehicle (Porsche) whereby warranty is bumper to bumper. That said, both Alison Williams and Rhodri Phillips were superb.
I have been taking my cars to Sytner ( and Rydale before them) for a very long time. Keeping the car for 2 weeks for a service is unacceptable. To return the car with paint power-washed off the car was disgraceful. Not to reset service lights sloppy.
I was treated with the utmost courtesy and everything went very smoothly thanks to Sophie Gibson.
Parts not in but clear reason why delay to fitting
No problems at all.
From booking in for service & comfort whilst waiting
Ehd of warranty check, car was due back to me at 3pm, asked for MOT while in, told on arrival it would be 6pm. 3 hours for an MOT, couldn't leave it that long so didn't have MOT. Had no feedback when collecting car, just given keys.
Have a good discription of work that was done with a video sent to me
Did not have what i was told
Amazing service , going that extra mile is always good , BMW give such a good service I've never had this kind of service from any other garage .... well done BMW I'm hoping to be a customer for life
Problems finally resolved
5 based on the service I received from your service advisor.
Everyone really helpful and happy, nothing too much trouble, I'm always in a hurry and they really deliver!
I'm waiting to hear about some corrosion on one of the alloys but haven't had a response yet
I have been using BMW Cardiff for the last 15 years. During this time whenever a problem has arisen with one of my cars the garage has always identified and rectified the problem in a prompt and professional manner.
Great service !
Anne Harry was excellent as usual, 10/10. Those at reception less so.
Always dealt with professionally
Everything was completed as required within the timescale
Great customer service experience.
My car was served in a good time. Cleaned and hovered
The Lady dealing with my service was very helpful, even arranging for a taxi to take my son and I into Cardiff so that we dosing have to wait in the dealership.
Everything was attended to and fully explained by the delightful and very knowledgeable Danielle. 5+ stars.
Had to pay £90 for the windscreen wash system to be cleaned, this is a recurring issue with BMW and should be solved !
Quick and easy
Alison was really helpful and got everything sorted on he car within the timeframe promised. I needed a hire car from Enterprise which Alison sorted at the last minute too.
Good service from staff
Friendly and proactive staff
Kept within agreed timescale , no surprises Car was cleaned, immaculate
Alison the service receptionist was very helpful, when I was waiting she kept me updated with how the mechanics were getting on with my car.
Service staff was friendly and helpful
Good other than the point above and below.
Courteous and effective staff. I dealt with Anna and she was very helpful again.
Really good customer service
I only give this answer because of Ann Harry. She is excellent. The system at Sytner is not good. We do not want to deal with a call centre.
My appointed service agent [ Alison] dealt with the paperwork, quickly without fuss and confirmed the time I had been given, when making the booking would be met.
Work was carried out on time, as required, and the video was excellent, really appreciated that.
Used the fast lane 90 minute service, my rear bulb had blown and I agreed to a free car clean. I allocated and extra 45 minutes as they had to order a part for the bulb. 3 hours later I left only to come back 5 minutes later with a fault.
Superb at the service desk. Highly commendable
I was very satisfied with the work carried out, but I did not appreciate being told there was a seal leak on my rear differential that would cost £90 to investigate. If you've already detected the leak, what's to investigate?!
Well managed process
Conner was very professional
Service always excellent.
Customer service is always 1st Class
Did what you said you would, and when you said you would.
I was satisfied with the service rep. I was not happy with the £90+VAT diagnostic charge which I feel was taking advantage. The issue with my vehicle was a damaged air spring which was easily identified on inspection (5mins visual). Not £90 worth!
Always great service.
Everything went as expected.
Once I had taken the car in and booked in at the service desk, as I was waiting, I was told to take a seat in the waiting area and make myself a drink which is something I have not experienced before. I was also kept up to date on their progress.
All problems resolved
great care - car cleaned even when I did not ask for it to be cleaned!
Good service and car returned clean
Just 0.2 off BMW Germany for not anticipating that a brand new front wheel drive BMW model after 5 years would lead to a demand for stocking parts such as Replacement Front Discs. BMW Sytner parts order from Germany in-place at 2 weeks horizon OK
Excellent customer service. Really went the extra mile in helping me to find the right car, and all of my subsequent visits, including the recent service, have been quickly and professionally dealt with.
Needed to return for one item which was completed but didn't operate properly
The staff know us and gives friendly service
Everything was handled efficiently and fully explained.
Experience couldn't be better
Courtesy car was very dirty
Car serviced on time with friendly service
The work was completed in good time and the car returned in sparkling clean condition. However the service was not cheap.
Paula Bennett went the 'extra mile' to ensure that we were informed and treated in the correct manner at all times. ' Star Employee' :)
Good customer service
Car was sorted in one day. Plus cleaned and polished too.
After approx visiting the dealership for 10 years with various cars, I found the customer service on this occasion below what I have previously experienced. Which is a shame. I have always found it remarkably good in the past & hope it will be again.
Kept informed of work progress. Video of car inspection was a nice touch.
Very efficient and convenient
Very helpful and informative staff.
Everyone I have dealt with has been kind, courteous, patient with my questions and very knowledgable. I did everything over the telephone as I was not in the area and it was as if I were there in person. Car is perfect. Delivery and training great!
You have some exceptional individuals at Sytner Cardiff who all know the meaning of exceptional customer service because I was one of the recipients of that service . Dean James - The Principal Rhodri Philips Damon Chandler Craig Walsh
Edward kept us informed at every step of the way from test drives to ordering and through to delivery. I tried many cars before finally deciding on my Bmw but it was the service from Edward that was the deciding factor for me.
Jack Ward at the Cardiff showroom was friendly, informative and professional through the process of purchasing my brand new X3
Communication is always excellent and the customer service is so amazing. Everyone is so friendly and again Mark James has always been so professional and incredibly kind and helpful. Appointment times are always met.
Everything is so straightforward and everything has been thought of.
Polite, friendly, knowledgable salesmen and finance manager, willing to be patient and informative to make the right purchase.
Excellent service from Richard I have bought a few cars now and service 1st class.
All members of staff for the BMW in Cardiff are all very professional very lovely very helpful I would definitely recommend
Great team in Cardiff nothing was too much trouble
The Sales Executive - Edward Phillips - was pleasant and totally professional throughout the buying and delivery process. Not too pushy, answering our questions honestly. Upon collection every thing in place - apart from the rear floor mats !!
I was kept informed and car was delivered in the date as agreed.
Ed Phillips the salesperson bowled me over with his knowledge of the new car I was interested in, every question was answered in detail and nothing was rushed.
Every stage of the sale and delivery was done in a very professional but helpful manner
Very happy on handover
Everything happened according to plan
Was looked after from the first moment I entered the dealership to the final handover of the car
Mark and Alex in sales were superb and friendly and helpful throughout
I was able to negotiate a fair price for the new vehicle
My car was very well presented and I was always kept upto date on when the car would arrive at the dealership, also when I received the car jack ward made me feel at ease and was very thorough in presenting the car to me, can't thank him enough!
Richard Gardiner and Mark Larsen did a good job in the service they provided. I didn't feel undue pressure in buying the car. Detracting from a higher rating is the delay in collection of the car due to a fault identified. Cost me £60 on insurance.
Lovely salesman lovely atmosphere no delays
They bent over backwards to ensure i could get the car prepared to my exact standards
everything explained in great detail
Ed was very helpful ??
Salesperson, Ed was very helpful and patient whilst we decided the most appropriate car for us, and we were kept up to date continually with expected delivery date.
See comments above. Cannot compliment the sales person too highly
My car was purchased through motability and we purchased our car with Mark James who from the moment we met him nothing was too much trouble he kept in touch every step of the way. As i already said first class service and 100% pleased with car.
Ed was brilliant once again, my third car purchased from him and the team at Sytner
Friendly and helpful service from the sales and financial staff I dealt with
Excellent, very helpful and extremely knowledgeable. Our salesman Mr Ed Phillips of Sytner Cardiff was truly outstanding and nothing was too much trouble for him.
The coffee was great in the showroom, as was the chat
Just the overall customer care was great and couldn't do enough for me and that's a feeling I always get when I visit the center in Cardiff.
Able to answer all my questions Was knowledgeable about the vehicle I purchased
Edward was kept informed at each step of the process what was happening and all extras were provided to our satisfaction
The car was ready for me when they said it would be. It was valeted to a very high standard. The handover went very smoothly.
First class service from Edward Phillips at Sytner Cardiff
Great overall experience
Every thing was done for me .
I my say Jack Ward was excellent in every way at Synter Cardiff
Was a good experience, i find they are the best dealer to engage with over new cars. Honest and straightforward discussions.
Jack was excellent , knew all about the vehicle & was very informative at all times. He was very professional , happy & friendly .. a credit to Sytner Cardiff.
Very happy with the service we received.
Good responses to delays in delivering our first choice car.
My requirements for my new car were understood and delivered on in a very stress free approach.
I got the exact car and specification I wanted.
Yes went out of their way to find the car with the speck we wanted within 2 days of us agreeing on which model. Test drove Sunday picked car up Tuesday!
They have done everything in their power to get me a new vehicle.